Conditions of Use

Conditions of Use

Whilst Riverside Gardens Aust Pty Ltd makes every attempt to present correct & accurate information in relation to product information & price, we reserve the right to correct any incorrect data displayed. In the event of an error correction resultant from your order placement, Riverside Gardens Aust Pty Ltd shall contact you prior to your order processing to verify all details and inform you of error corrections. You are under no obligation to proceed with any order if correction is required.
Please refer to our Shipping & Returns policy for information regarding sales / order process.
Riverside Gardens (Aust) Pty Ltd eStore Payment Policy
No goods will be shipped until payment in full has been cleared in our bank account.
This applies to all payment methods.
Delivery Time
Orders are despatched the next working day (after clear funds received) by Australia Post -Registered Post.
Depending on your location it can take up to 3 days but Riverside Gardens has found this to be a reliable traceable method.
Goods Arriving Damaged
If product arrives in poor or damaged condition we suggest that you either refuse delivery – take digital photos (if able) and note with the courier and notify Riverside Gardens (03)58 231 515
Claims must be lodge within 24hours of receiving goods by telephone or email: accounts@riversidegardens.com

Riverside Gardens (Aust) Pty Ltd eStore Shipping and Returns Policy
Riverside Gardens (Aust) Pty Ltd eStore takes no responsibility for delays, lost, stolen and/or damaged goods while in transit with Australia Post.
Returns of product are only allowed on the basis of manufacture defect or unserviceabilty.
For Any product received unserviceable a email must be sent to: accounts@riversidegardens.com
to lodge acknowledgement of the part rendered unserviceable immediately. A return email will state where the unit must be sent for repair or replacement.The cost of forwarding goods is the responsibilty of the customer. We advise that you use a company that will provide you insurance for the goods and also give you tracing information for your parcel.

Protecting Your Privacy...
We at Riverside Gardens Aust Pty Ltd (www.riversidegardens.com) understand it is important to protect the privacy of our customers and guests who visit our website ("the Site") or use e-mail to communicate with us. We know that it takes a great deal of trust on your part to shop with us online and we take that trust very seriously and make it our highest priority to ensure the security and confidentiality of your personal information you provide us.
This Privacy Statement describes our policies and practices for the Site and e-mail communications in the areas of: Notice, Consent, Access, Security, and Enforcement.
BY USING OUR WEBSITE ("riversidegardens.com/estore"), YOU AGREE TO THESE POLICIES. 

 1. Notice
a.General.
We will ask you when we need information that personally identifies you or allows us to contact you ("Personal Information"). Generally this information is requested if you place an online order for our products, if you register for an account on the Site, or if you contact us for information. We use your Personal Information for the following primary purposes:
To facilitate your orders of our products. To make the site easier for you to use by not having to enter information more than once. |
To help you quickly find information on the Site. To alert you to special offers, updated information and other new services from Riverside Gardens Aust Pty Ltd.
b.Collected Information.
Riverside Gardens Aust Pty Ltd may collect information from you in several different ways on the Site including the following:
c.Online Ordering and Account Registration. In order to process orders for our products that you place with us, we will collect Personal Information in order to process appropriate charges to you. We may also establish individual user accounts on the Site to improve service and make special offers to you. During account registration and or online ordering we may collect such Personal Information as your name, address, telephone number, e-mail address, credit card number, expiration date, and billing and shipping information as necessary. We may, at our discretion, edit your information entered into our database in order to process your order more efficiently and for administrative purposes. However, this process does not carry further functions.
d. Referral Information.
The Site may include a referral service whereby you may provide information on other persons or entities (such as name and email address) in order to inform them about the Site and our products. If you provide such referral information, Riverside Gardens Aust Pty Ltd may send email messages to the referred party inviting them to visit the Site, or to otherwise inform them about our products. The referred party may contact Riverside Gardens Aust Pty Ltd at estore@sstgps.com.au to request the removal of their information from the Riverside Gardens Aust Pty Ltd database.
e.Site Usage.
Riverside Gardens Aust Pty Ltd may monitor your activities, preferences, and transactional data (such as your IP address) relating to your use of the Site and/or Services and log this information. This information may be used to diagnose Site technical problems, or problems with your account.
f. Cookies. Cookies are data files that are written onto your computer by a website, and stay there unless removed by you. Cookies enable us to recognize your computer when you revisit the Site, and recall your Site preferences to enhance your experience in using the Site. We do not use cookies to collect or use any information about your visits to other websites and do not knowingly allow any third party (other than our affiliates) to create cookies or otherwise collect any information from our Site. Consult your browser Help menu to learn more about how you can configure your browser software to notify you when your computer receives a new cookie. Note that you may also be able to configure your browser to disable the creation of cookies entirely (although your full interactive use of the Site may be adversely impacted if you do this).
g.Disclosure of Collected Information.
As a general policy, Riverside Gardens Aust Pty Ltd does not knowingly or intentionally disclose to any third parties any specific Personal Information about you that we collect via the Site including your name, address, phone number, e-mail address, credit card information, billing or shipping information, site usage, or site preferences. However, we reserve the right to outsource certain activities such as shipping and credit card processing to our business partners. In such case, we will disclose to these business partners only such information as is required to facilitate your transactions, and we will require our business partners to protect and refrain from disclosing your information to other third parties. Further, Riverside Gardens Aust Pty Ltd will cooperate with official law enforcement inquiries, such as fraud investigations and subpoenas, and will disclose your information when necessary to comply with state and federal laws and regulations.
 2. Consent
If you choose not to provide personal information on the Site when requested, you can still use most of the Site, however you will not be able to place online orders for our products, access areas that require registration, or use certain other features of the Site. It is our intent to inform you before we collect Personal Information via our Site information forms, and to tell you what we intend to do with the information. You have the option not to provide the information, and in the future you may also be able to "opt out" of certain uses of the information.
 3. Security
Riverside Gardens Aust Pty Ltd takes commercially reasonable steps to protect the security of your Personal Information, and honours your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction both online and off-line. To the extent that you are asked to enter sensitive information (such as credit card number) online at the Site, that information is protected from access by any third parties using commercial practices prevalent within the online industry (e.g., Secure Sockets Layer ("SSL") technology).
 4. Enforcement
If for some reason you believe Riverside Gardens Aust Pty Ltd has not adhered to the principles of this Privacy Statement, please notify us by e-mail at accounts@riversidegardens.com
, and we will do our best to determine and correct the problem promptly.
 5. Additional Information
a.Links.
The Site may contain links to other sites, however, please be aware that Riverside Gardens Aust Pty Ltd is not responsible for and cannot control the privacy practices of such other sites. We encourage you to be aware when you leave the Site, and to read the privacy statements of each and every web site that collects personally identifiable information. This Privacy Statement applies solely to information collected by the Riverside Gardens Aust Pty Ltd web site.
 b.Notification of Privacy Statement Changes.
Notice of any changes to this Privacy Statement will be posted on the Riverside Gardens Aust Pty Ltd Online Shop Privacy Notice Page so that you can always be aware of what information Riverside Gardens Aust Pty Ltd collects, how it is used, and under what circumstances, if any, it will be disclosed. We reserve the right to change this Privacy Policy at any time, and it is your responsibility to visit this page and to learn of our revised Privacy Policy. At our option, we also may send e-mail notices and reminders to you concerning this Privacy Policy from time to time, but you should check this website frequently for any recent changes.